Just a Whisper

The client needed to expand its Call Center platform to allow supervisors to monitor and "whisper" advice to operators during a live call. The client has limited staff, but had a hard time finding an software team with the required experience in telephony.

When we started on the project, we discovered that in addition to the original requirements, supervisors wanted to dynamically create and manage groups for new campaigns.

In eight weeks, we gathered requirements, architected and developed a solution based on the Askterisk.NET framework, developed a killer UI, and deployed the system.

Technologies

User Interface

• PrototypeJS
• AJAXPro (AJAX toolkit)
• Javascript
• XHTML
• CSS

Back-end

• Asterisk 1.2/1.4
• Asterisk.NET
• ASP.Net 2.0
• C# 2.0
• MySQL 5.0
• MS Enterprise Library

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